Privacy notice

LoanLogs is run by Productimiser Ltd, which also runs ExactSum. This notice covers loanlogs.com.

What we hold

Your account email and password (stored as a one-way hash). The bank statements you upload for a case, the transactions we read from them, and the report we produce. If you add a company number, the company name and its directors' and shareholders' names from Companies House.

What we do with it

We use statements only to produce your report. We never contact your client, never sell or share case data, and never pass cases or leads to lenders or other brokers. No lender using our other products can see LoanLogs cases.

How long we keep it

Statements and the transactions read from them are deleted 7 days after upload, or sooner if you click delete. The report (figures only, no statements) stays in your account until you delete the case. Payment records are kept as the law requires.

Who processes it for us

Cloud hosting and file storage providers, AI providers that read the statements for us, Stripe for payments, and Companies House for public company data.

Your rights

You can see, correct or delete your data at any time. Email support@exactsum.com. You can also complain to the Information Commissioner's Office (ico.org.uk).

Your client's data

When you upload a client's statements you act as the controller of that data and we process it on your behalf. Make sure you have your client's permission to share their statements for this purpose.